Dear Friends, Travellers and Clients!
Thank you very much for choosing Orange Nation! The Peruvian system of services and products sometimes differs from your home country. We strongly suggest you read the following carefully:
Travel in Peru: Orange Nation operates in regions where standards of accommodation can vary. Transportation and services might not be like those you would normally have back home. However we strive with all due care and skill, to provide the best service for our clients. Travelling in Peru requires flexibility, patience, broad-mindedness, good humor and an understanding that changes may be made without notice due to circumstances or occurences beyond our control for example a strike, protest, landslide, bad weather, etc. (Force Majeure). By booking any of our tours & treks you agree to allow Orange Nation to make necessary changes without liability.
Force Majeure is any event that Orange Nation cannot even with all due care foresee, control or avoid. This covers events such as war or threat of war, riot, civil strike, terrorist activity, industrial dispute, disease, natural disasters, adverse weather conditions, fire or all similar events beyond our control. In this case, Orange Nation will not accept liability and reserves the right to change, postpone or even cancel trips. (this is a last option of course!)
Incremental charge in case of protests or strikes (Force Majeure)
In the event of a protest or strike( which is not uncommon in Cusco) it may be necessary to leave a day or even two days earlier than scheduled so that we are able to comply with other services. In this case there may be an additional fee, depending on the situation.
By booking any of our adventure trips (Inca Trail to Machu Picchu, Lares, Salkantay, Ausangate, Choquequirao, Vilcabamba trek and more) you assume the risks associated with personal accidents, medical emergencies, air travel problems etc. For these treks, SAM Travel Peru Agency accepts no responsibility.
We strongly advise you to take out travel insurance that covers accidents, medical expenses (including rescue and air ambulance) and emergency repatriation. We also recommend that it covers cancellations and loss of luggage. You can use a travel insurance comparison website to search and compare over 250 travel insurance plans to find the best policy to best suit your needs.
Once you have purchased travel insurance, please forward a copy of the insurance company name and policy number by email or bring the information when you come in to our office.
An extra charge of $35 USD per person is applicable for all treks (regardless of group / private option / size of group) starting on any of the following dates:
An extra charge is also applicable if a trek leaves during election days. ( Peruvians are fined if they do not vote)
***We use the extra charge to pay staff a bonus for working during holidays or to pay fines for not voting.
By providing us with a primary date and a secondary date for your trek (classic Inca Trail, Lares, Salkantay, Tour to Machu Picchu, Choquequirao etc) you automatically authorize SAM Travel Peru to use either of those dates for your reservation. After we have received your booking form and have confirmed that your deposit was made successfully. SAM Travel Peru will send you the final re-confirmation via email, also to re-confirm the exact departure date of your trek. You should receive the re-confirmation email within 48 hours.
Your passport number and other personal information must be valid. Please advise us immediately if your passport number changes after booking your tour. This is especially important for booking any trek or tour to Machu Picchu.
MAKING A RESERVATION AND PAYMENT OF YOUR DEPOSIT
FINAL PAYMENTS TERMS
The remaining balance will be paid in our office in Cusco at least 2 days before your tour start date. However, it can also be paid in advance through PayPal or VISA with a 5.5 percent merchant fee paid by the traveller. Please notify us if paying by Paypal or Visa. In our office we accept both U.S. and Peruvian currency of any denomination. We do not accept any torn bills. If you are not arriving to Cusco 2 days before your tour begins, please arrange your payment with the Orange Nation team before your arrival.
CANCELLATION POLICY FOR TREKS & TOURS
Notification of cancellation must always be made in writing by the person that made the booking and paid the deposit to email@example.com.
Our policy for our deposits for our treks and tours are that they are 100% non-refundable. There are no exceptions due to the fact that SAM Travel Peru expends a great deal of expense purchasing permits, entrance tickets, and making deposits for reservations or services, most of which are non-changeable, non-transferable, and non-refundable by government regulation.
CHANGES MADE BY CLIENT
The person who signs the reservation order is the only person that can make changes to the Tour, trek or any trip. A $35 USD order fee is charged to make any changes. Though all efforts will be made to make the changes requested, they are not guaranteed and there may be additional costs in relation to these changes.
PLEASE NOTE THAT FOR THE INCA TRAIL, PERMITS ARE NON-CHANGEABLE, NON-TRANSFERABLE, AND NON-REFUNDABLE. DATES CAN NEVER BE CHANGED BY GOVERNMENT POLICY.
We always make our best efforts to carry out tours / services according to the original schedules as listed in the reservation order. However, by entering into this agreement with Orange Nation the client accepts that necessary changes may need to be made to a tour, trek, or any trip, due to predominant conditions (see ‘Force Majeure’ section above).
Orange Nation reserves the right to change or cancel any facilities, services and substitute for reasonable alternative of comparable value.
In the event of a major change, the client will be notified as soon as possible. The client will have options with regards to accepting the change.
ABOUT THE BRIEFING
The night before your trek, there will be a pre-trek talk (briefing) in our office at either 6:00pm or 7:00pm. (exact time will be confirmed upon your arrival or by email) A duffel bag will be provided, if you have paid for a sleeping bag it will be given to you at this time.
Before coming to the briefing please have a look our packing checklist in which you will find all of the things you will need to take for the trek or tour.